FAQ: Anatomy Jigsaw Puzzles: The Heart, Brain, Eye, Hands & Feet
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is shipping available to my country? How much is it?

Click “Back this project” and select your country to see the exact price.

We have international fulfillment centers in the U.S., Canada, Germany (for the EU), and Australia. Shipping prices for these countries will be shown when you select a backer level.

Our “friendly” shipping regions include sales taxes and VAT in the shipping costs, which is why some costs are comparatively high.

Last updated: August 24, 2021 10:01

Why is shipping to Europe higher than some other Kickstarters?

The shipping prices for this campaign include global freight (which has become very expensive), distribution center costs, shipping, and local taxes – including VAT in the U.K. and EU. There are different ways that Kickstarter campaigns have handled VAT in the past, some of which used a special exemption for lower-priced items fulfilled from within the EU. That exemption ended this July, and most Kickstarters fulfilled after that point will reflect, in some way, a ~20%+ VAT on all EU pledges. We have heavily subsidized our actual shipping rates to try to keep your total cost lower, but we realize that the listed shipping costs are higher than on many previous Kickstarters. Unfortunately, we expect this to become standard for projects fulfilling in the U.K. and EU going forward.

Last updated: August 24, 2021 10:01

How do I select my puzzles?

We’ll have a pledge manager email sent out after the campaign for confirming your pledge - including selecting your puzzle(s) - and entering your address. In the pledge manager, you will also be able to change your pledge level or add on additional copies.

Last updated: August 24, 2021 10:01

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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